TERMS & CONDITIONS
These Terms & Conditions override/supersede all the previous booking conditions of The Travel Experts Ltd.
(a) Has read these Booking Conditions and agrees to be bound by them;
(b) consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements)
(c) is over 18 years of age at the time of booking and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; and
(d) Accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
All services offered are subject to availability. Fares are not guaranteed until they are ticketed.
When you make your booking you must pay the relevant deposit as specified at the time of booking. No contract will come into existence until we accept your booking and we receive your deposit or full payment in cleared funds. Please ensure that the names given are the same as in the relevant passport.
Tours and flights once booked are strictly non refundable.
MINIMUM GROUP SIZE 15: If by the release date provided the minimum number of travellers has not been met, the departure will be cancelled and full amount refunded.
MEDICAL & TRAVEL INSURANCE
The Travel Experts Ltd. will not be Liable for any Medical Emergencies. It is mandatory for all the Travellers / Group members to have an adequate Travel and Medical Insurance. The insurance cover must include for any Emergencies / Medical conditions / Hospitalisation / repatriation including Air Ambulance. Travel insurance should also cover Missed departures delays, Baggage loss or delay to your personal effects and personal accident and include Cancellation due to any unforeseen conditions/Force Majeure. This is duty of the Traveller to ensure that they carry any prescribed Medication for any ongoing Medical condition for the entire stay.
Any major medical condition should be disclosed to The Travel Experts prior to booking any tours. Please note majority of the tours require walking and it is the client’s responsibility to advise Travel Experts if there are any walking difficulties or any disability requirements that The Travel Experts should be aware of in writing.
FORCE MAJEURE :
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease/pandemic at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned control.
NEXT OF KIN :
Complete details for next of Kin are also required at time of booking in case of any emergency.
ITINERARIES:
It is our intention to adhere to the itineraries described in our programs.
Please note Travel Experts can make alterations to itineraries due to logistic reasons, weather conditions, time restrictions or other circumstances beyond our control.
MINIMUM GROUP SIZE 15: If by the release date provided the minimum number of travellers has not been met, the departure will be cancelled and full amount refunded.
GROUP/TOUR CANCELLATION POLICY:
Flights (on allocation) are non refundable/non changeable
Tour Cancellation (Subject to Admin fee):
85 days or more prior to departure = Loss of initial Deposit
65 and 84 days prior to departure = 50% loss on the package price
65 days prior to departure = 100% Loss on the package price
COMPLAINTS
If you have any complaints whilst you are away, you must immediately inform the appropriate hotel or car-hire company, airline concerned so that remedial action can be taken without delay. Should you be unable to resolve the problem on the spot, any complaints must be received in writing by The Travel Experts Ltd. no later than fourteen days following completion of your journey as booked with us regardless of the ticket validity otherwise the complaint will be deemed not to exist.
Any complaints should be put in writing within 14 days of your return to the Travel Experts.
Any complaints or refunds should be dealt with by the principal lead passenger who initially makes the booking and payments. This is also in compliance with the General Data Protection Regulations.
DATA PROTECTION
We have put in place appropriate security measures to prevent your personal data from being accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to third parties.
It is an offence to take any personal communication data or telephone numbers from our clients within a group booking without the permission of The Travel Experts.